Support

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Latest activity by Support
  • Support created an article,

    Can KillDisk erase disks having non-standard sector size 520 bytes?

    KillDisk can erase all types of disks with standard sector size (512 and 4096 bytes). Non-standard disks, having different sector size NOT supported (like NetApp using 520 bytes sector size disks)....

  • Support created an article,

    How to setup Active@ Disk Image to make automated incremental backups

    In this step-by-step How To tutorial we will show how to set up Active@ Disk Image in order to create a weekly backup with daily incremental backups. What are incremental backups Incremental backup...

  • Support created an article,

    How to map ports to bays layout in KillDisk Industrial

      After configuring your disk bay layout to match how the physical bays look on your hardware, you need to map the bays to the proper controller ports. Doing this will let disks start appearing in ...

  • Support created an article,

    Using the Active KillDisk software for data sanitation on a VHD drives, iSCSI and other virtually attached disks

    If Active@ KillDisk shows disks in Disk Manager, it can erase data on these disks. The same is true for iSCSI disks. However we recommend erase data on physical devices instead of virtual ones.

  • Support created an article,

    How to erase IDE disks?

    You might be able to erase IDE disks using IDE to SATA or IDE to USB adapters. We however do not supply such adapters, you will need to look for them by yourself. Another option is to use a legacy ...

  • Support created an article,

    How choose path to store erase certificate?

    Open KillDisk Industrial System Preferences/Disk Label Presets/Save to PDF Enter your new path onto Save certificate as PDF to field See more details in the documentation: https://www.killdisk-in...

  • Support created an article,

    I would like to copy the PDF certificates to an USB drive but I cannot access the folder where KillDisk stores the certificates

    Open PCManFM-Qt File manager Choose Computer/File system destination Press Toll/Open as Root in Main Menu Enter root password (by default password is 1111) In context menu in file display area sel...

  • Support created an article,

    How to save labеls as PDFs?

    Install a PDF printer driver Open KillDisk Industrial **System Preferences/Disk Label Presets ** Chose PDF printer as a default printer for labels Files with labels will be stored in /home/istar41...

  • Support created an article,

    How to install PDF printer driver via CUPS?

    Open terminal by pressing CTRL + ALT + T Enter sudo apt install printer-driver-cups-pdf and press Enter Driver should be installed If you have an error dpkg was interrupted, open a terminal and e...

  • Support created an article,

    How to erase disks in a RAID controller?

    If hard disks are part of a RAID (software or hardware), they are not visible in the system on their own but presented as part of a virtual disk which can be erased as a whole. If there is a need t...