Support
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The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
This issue may be related to the BIOS mode that is set on your computer. You will need to check your system BIOS settings to ensure your system is set to Legacy mode or that UEFI is disabled. Here ...
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The Boot Disk Creator will not recognize the USB memory stick plugged into the system.
You can try plugging in the memory/flash stick into another port and try again. However, some brands (such as MicroCenter) may not be recognized. Please try a different brand of USB stick. Also so...
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Can I automatically map a network drive when booting up into Active@ Boot Disk for Windows?
To map a drive, you would need to create a CMD script file and use the Windows "Net Use" command to map a drive, then add it into the scripts section of the Boot Disk Creator. Usage and Sample of t...
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How can I boot up from CD/USB in BIOS?
To boot from a CD, DVD or USB device, make sure that the device has the boot sequence priority over the hard drive. BIOS (Basic Input Output Subsystem) is a programmable chip that controls how info...
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Why won't my WMI based scripts work in Active@ Boot Disk when they run just fine in normal windows boots?
Active@ Boot Disk uses a WinPE environment to boot from and use as an operating system. This environment currently does not support all WMI commands, so you are using commands that WinPE itself doe...
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How to get to your Boot Menu or your BIOS settings?
Hotkeys for BootMenu / BIOS Settings You may get your Boot Menu How or your BIOS settings by using special keys. Below is a list of PC brands with their corresponding hot-keys: Manufacturer Type...
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I get an error message that "The disk is in use or locked" when I try to WIPE a volume with KillDisk.
If this error occurs, you should boot from the bootable media utility and try again. If the error still occurs, there may be a problem with the integrity of the file system. You should run a Check ...
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Will KillDisk run on any computer?
KillDisk will run on any x86/x64 based machines on Windows or Linux (with the Ultimate version only). It does not run on MIPS, ARM, PPC processors, for example it won't run on Sun SPARC systems or ...
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What Operating Systems are supported by the KillDisk BootDisk?
It does not matter which operating system is installed on the machine. If you can boot machine using supplied bootable disk (from CD/DVD or USB disk), you can erase any drives independently of Oper...
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Why can KillDisk (or hard drive monitor) not return serial numbers from drives hooked up to RAID controllers?
The software uses standard SCSI/ATI function calls (through Windows) to get serial numbers from hard drives. Most, if not all, RAID controllers do not properly process these requests. Typically, a ...