Support
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Recent activity by Support-
I'm unable to find the user Administrator in the list of the users after selecting the proper SAM database in Active@ Password Changer. Where it is?
Most likely, the local Administrator account has been renamed for security reasons. Active@ Password Changer always displays the built-in Administrator's account on top (even it was renamed) and hi...
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I've reset local Administrator's password, but after re-boot, on the Welcome Screen, I do not see the Administrator user, just list of regular users. I have Windows. How can I log in as Administrator?
The Windows Operating System when booting, only displays names of regular users on the Welcome Screen by default. The Administrator's account is hidden. Press the combination of [Ctrl]+[Alt]+[Del] ...
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What is the difference between the Demo and the registered version of the software?
The free demo version is limited to recovering files smaller than 65kb. Applies to: Active@ File Recovery Active@ Partition Recovery Active@ Undelete There are no limits to the number of files o...
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What is the difference between the Personal and the Corporate version in Active@ File Recovery?
A Personal License is registered to an individual and is not approved for commercial use. A Corporate License is registered to a company and is approved for commercial use. If you are using Active@...
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What are 'Temporary Internet Files'? Is it somehow related to my privacy?
'Temporary Internet Files' are the Web Browser's cache, which stores a history of your visited pages and their cached content. It is related to your privacy in that it is possible trace your intern...
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How do you remove the 'ZDelete Can' from the Desktop?
Just run the ZDelete Installation Wizard and uncheck the related option in the last step. Then, re-boot the system.
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How does Active@ Disk Image manage the Computer Security Identifier (SID) of a system being imaged or cloned if the system is part of a Windows Domain?
Active@ Disk Image does not change the SID in any way as it images the full system. Once a system is imaged, an application called NewSID v4.10 can be used to update a newly imaged/cloned system. C...
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How can I have KillDisk boot from a boot disk and erase all drives except the USB stick it booted from?
In most cases you can write a small batch file to launch killdisk with the parameter to erase all drives (-ea) as well as the 'exclude removable drives' parameter (-xr). However, some removable dis...
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Why does the computer reboot after 72 hours after running anything from within Boot Disk?
Windows PE reboots after 72 hours of continuous running. This is by Microsoft's design and can not be changed. For more information, please refer to the Microsoft's MSDN article: Benefits and Limit...
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How to load Active@ Boot Disk over the network via PXE environment?
Customizing WIM is a complex task, however it can be done. To accomplish this, run the following: (Requires Microsoft's Windows AIK and done from a command prompt) Mount WIM:Dism /Mount-Wim...