Support
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How to place a registered Active@ Boot Disk product into a Windows PE image for use in a network PXE boot environment?
Note: To modify Windows PE image (WIM) you need to have Windows ADK installed. Start the Active@ Boot Disk Creator and make bootable media. Let's assume that the Active@ Boot Disk media has an F: l...
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I have an issue with a partition and although Active@ Partition Recovery has recovered something, I still do not have access to the data. What can I do?
We would like to see the Master Boot Record (MBR) and partition's Primary Boot Sectors (PBS) before advising you on the next steps to take. Please click File->Save hardware info, from the menu bar ...
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Entering my registration info into the DEMO of Active@ File Recovery returns the error: Name and KEY does not appear to be valid. What do I do?
If the keys do not activate the DEMO version, please save your scan results by selecting File - Save Scan Results from the menu bar. A quick scan cannot be saved but a Super Scan can be saved. Afte...
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Why do I see so many randomly named files and many more found partitions than I had on my hard drive?
Active@ File Recovery makes no assumptions as to what is on the hard drive. It will not assume how many partitions the drive was divided into. In most cases it is just one partition but it is somet...
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Can Active@ Disk Image for Windows restore an image to a system that has different hardware, kind of like a universal system restore?
The image/clone of a hard disk is restored in a manner that does not change the drivers or any other system files. Since the system would not contain the drivers required for a different set of har...
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Is S.M.A.R.T. supported on RAID hard disks or SCSI hard disks?
S.M.A.R.T. is not available when compatible hard disks are configured as part of a RAID array. We recommend converting all your drives to a non RAID format before use. SCSI hard disks are not S.M.A...
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I have just recently had my HDD replaced and the Raw Read Error Rate is high (+60%) and the Seek Error Rate is high (+60%). Why is that?
Values for Raw Read Error Rate and Seek Error Rate are usually high for a new hard drive. As this is a new drive, it is quite possible that some values may be high. The intent of S.M.A.R.T. technol...
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Why is Active@ Disk Monitor not seeing S.M.A.R.T. information from my hard drive? How can it be activated.
Active@ Disk Monitor will read S.M.A.R.T. information from the hard drive if it is an internal hard drive and the hard drive CONTROLLER also supports the S.M.A.R.T. standard. Otherwise, you will no...
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I've found my partition but cannot recover files or folders, why?
Active@ Partition Recovery acts like a switch to reinstate a lost or deleted partition table entry. It allows for a preview of the contents of a found partition but does not recover individual file...
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I've created an image of my damaged drive, now what can I do to restore my partition?
Active@ Partition Recovery is a program for recovering lost, deleted or corrupted Partition Table entries in place (on the physical hard drive directly). The image feature is available as a last r...