Support
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When attampting to restore a partition, Active@ Partition Recovery states there is an overlapping partition. Why does it not restore?
The overlapping message means there is bad partition information in the partition table and Partition Recovery does not want to overwrite it. In other words, there is evidence of a partition residi...
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I see the Active@ Partition/File Recovery splash screen appear but then nothing happens? Why is the software not loading?
This may occur if you are not logged in as an Administrator or equivalent on the system. Login as an Administrator or equivalent and try again. It may also occur if there are physically damaged dri...
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I have recovered some Microsoft Word/Excel/Power Point/Access files but they seem to be corrupted. Is there a way to fix them?
Microsoft Office includes a built-in Open and Repair option. Refer to the following Microsoft Knowledgebase Articles for further information: Open a document after a file corruption error Repair a ...
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Can Active@ Partition Recovery recover individual files that appear in a preview?
No, Active@ Partition Recovery cannot recover individual files. It recovers a deleted or corrupted partition only. If you can preview the files, this is a good indication that the full version can ...
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What do the attribute letters beside the file mean in Active@ Undelete?
Active@ Undelete Attributes: A = Archive C = Compressed D = Deleted E = Encrypted H = Hidden I = Resident M = MFT (Master File Table) N = Normal O = Offline P = Sparse R = Read-only S = System T =...
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What does NTFS stand for?
NTFS is an acronym for New Technology File System. It is used mostly by Windows based Operating Systems and is supported by all of our software.
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What is a Volume Label and how do I find out it's name?
Simply put, the Volume Label is the name of a disk. A volume label can contain as many as 32 characters for NTFS volumes and as many as 11 characters for FAT volumes and can include spaces but no t...
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On cleaning and then defragmenting NTFS a warning message appears: The MFT usage was currently 99 percent of the total MFT size, which indicates it is likely the MFT will become fragmented. What does this mean and what should be done about it?
In short, the message means that the MFT (Master File Table – which is like the table of contents for the hard drive) is almost full and needs to be continued in another section of the hard drive. ...
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I deleted a file. How long do I have before data recovery is no longer possible?
It is not possible to predict a time like this in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters. To maximize recovery chances try no...
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While recovering data I see a warning related to recovery to the same drive. Why it is not recommended?
This can result in data on this or other (deleted) files being corrupted!!! Why do you need to Undelete to the same drive the file was deleted from? Is this is your only drive? We try to discourage...