Support
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Recent activity by Support-
What Operating Systems are supported by the KillDisk BootDisk?
It does not matter which operating system is installed on the machine. If you can boot machine using supplied bootable disk (from CD/DVD or USB disk), you can erase any drives independently of Oper...
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Why can KillDisk (or hard drive monitor) not return serial numbers from drives hooked up to RAID controllers?
The software uses standard SCSI/ATI function calls (through Windows) to get serial numbers from hard drives. Most, if not all, RAID controllers do not properly process these requests. Typically, a ...
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Will I be able to use my HDD again after Active@ KillDisk erases the disk?
All drives erases by KillDisk can be reused assuming the drive does not have any SMART issues. We recommend you turn on the Initialization od disks after erasures to save yourself time: However, t...
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Are there any best practices for using Active@ KillDisk to erase large arrays of hard drives?
Hard Drives may be erased individually in a JBOD configuration, however, it is more optimal to configure the array of disks using either a RAID0+1 or a RAID 10 configuration as depicted below. ...
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How do I update my software Annual Support and Updates?
You can update your software's Annual Support and Updates from your client profile: https://secure.lsoft.net/clients/ The cost varies based on software and license type but all software can be ren...
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How can I change the email address for my order/profile?
If you want to migrate your account and order to another e-mail address you will have to contact us at sales@lsoft.net to start the process. Your orders are directly linked to your e-mail address s...
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I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal. You may wait for the transaction to clear or you may place a non e-check order thr...
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I recently purchased a support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An emai...
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I have previously purchased an earlier version of the software. Can I download the latest version?
If you have active support, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link to provide you options to get the latest edition...
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What is the difference between the Site and Enterprise license?
A Site License allows for unlimited usage of the program at one physical location. An Enterprise License allows using the software without of any limitations at all company's offices and branches (...