Support
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Recent activity by Support-
I have laptop with UEFI. I'm trying to boot from a USB. In "UEFI/BIOS Boot Mode" I switched the mode from "UEFI" to "Legacy", disabled SECURE BOOT, but I cannot get past the activation screen, even when I re-typed my activation code in.
In order to get the software to run from a bootable USB drive on the machine with UEFI, not only you do need to disable SECURE BOOT and switch to Legacy BIOS, you also need to disable PRE-BOOT XHCI...
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I see you have a few data recovery products. What are their differences?
Active@ UNFORMAT uses a series of questions based on a Wizard style dialog message which guides a user through a data recovery process to ultimately take actions and reveal lost data using this ste...
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I see the error NTLDR missing after trying to boot a restored drive that had multi OS's in a multi boot config. How do you fix that?
Because Active@ Disk Image is imaging a system that is set for a dual boot or a multi boot environment into so many different possible options, there is some mixup by Windows when it goes to boot. ...
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Entering the registration info into the DEMO product returns the error: Name and KEY does not appear to be valid. What do I do?
If the keys do not activate the DEMO version, you may have an old set of keys. Likewise, you may be using a new set of keys to activate an older version of the software. We recommend you log into y...
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I created an image with Active@ Partition Recovery or File Recovery. How can I restore this to another drive?
You must use Active@ Disk Image to restore the image. Because the RAW image was not created by Disk Image, simply open the .DIM file in notepad and add the following parameter into [PARAMS] section...
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How can I get Active@ Disk Image to recognize my LaCie D2 Ethernet Storage device which is plugged into my local network?
To address the issue, please ensure the LaCie Network Assistant is installed on you computer. Follow LaCie's instructions for setting up the network device, using the LaCie Network Assistant Here i...
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I have erased a USB connected drive using Active@ Killdisk. Now the drive is not recognized by Windows anymore so I cannot format it. What to do?
Your disk is safe. You can go to: Control Panel - Administrative Tools - Computer Management - Disk Management. The USB hard disk or USB Flash device should be listed there. You can right click on ...
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How do you make the rescue or bootable CD/USB with Active@ Disk Image for Windows?
Download and run the Disk Image Setup Program. The software will install the local application, as well as a bootdisk creator utility. After it is installed, go to the Windows Start menu and click...
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I want to make a disk image of a laptop drive. Can I use your software, Active@ Boot Disk to boot and restore from the external USB drive?
Active@ Disk Image Professional comes with all you need to create the bootable CD/USB for Windows. The bootable CD/USB for Windows is actually a self-contained version of WindowsPE which is capabl...
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When I try to run a "Wipe" on my C: drive I immediately get a message saying Error Locking Drive C: Abort or Retry.
If Windows is currently running from this drive, the drive would be locked by the operating system and unacceptable by Active@ KillDisk. It is recommended that you use the bootable CD or USB drive ...