Support
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Recent activity by Support-
I deleted a file. How long do I have before data recovery is no longer possible?
It is not possible to predict a time like this in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters. To maximize recovery chances try no...
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While recovering data I see a warning related to recovery to the same drive. Why it is not recommended?
This can result in data on this or other (deleted) files being corrupted!!! Why do you need to Undelete to the same drive the file was deleted from? Is this is your only drive? We try to discourage...
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I deleted files and cannot locate them using neither UNERASER nor UNDELETE.
This depends on how did you delete the files. If you deleted them via Recycle Bin, then emptied the recycle bin, they may still be recoverable (although we would lose their name, but not extension)...
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I accidentally deleted partition and want to restore it. Do I need to create a Disk Image for this partition?
Please do not make an image of the drive in this case. Partition recovery uses that option only when the hard drive is failing due to mechanical / electrical problems. It can not restore the image....
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I have a RAID and I lost a partition on it. Can I recover partition using Partition Recovery?
If it is a hardware RAID, and the BIOS can access it OK, there should be no problem. Partition recovery does not know or care about RAIDs, as long as they are hardware. Please run the demo and see ...
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I accidentally deleted the only partition. When I started the software, it shows drive 80h and then "Unallocated" underneath. What should I do?
If you have a drive showing up as unallocated, you have to scan it to recover the partitions (highlight 'unallocated' and press [ENTER]. A scan is mandatory to detect any partitions that may be d...
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Will your software work with SCSI drives?
Our software should recognize any drive recognized by Windows. Some SCSI drives/devices are visible in the BIOS and thus accessible by our software. Some SCSI drives require drivers for the softwar...
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I've deleted some files on my machine. Can your Active@ File Recovery help me to restore them?
The only way to see if it can help you is to run the demo version of Active@ File Recovery and see if it can find the files. The demo is free to try and is recommended to verify that the software c...
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How do you prepare a hardware test file? Why is it needed?
A hardware test file - is a file that contains current machine configuration and HDD partitioning information. It helps the support team identify hardware and software problems. To create it - go t...
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What is a 'Sector'?
A 'Sector' is a minimum data storage unit on a hard drive or SSD. It usually equals to 512 bytes. Our will only work with disks that can a standard sector size.