Support
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I cannot install Active@ Password Changer on the effected computer and cannot reset the user's passwords. What can I do?
In order to reset the Administrator's password or the password of any other user's account, you must by-pass the Windows Operating system and start the Active@ Password Changer software from a boot...
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I've tried uninstalling ZDelete but references to ZDelete still appear.
When uninstalling the software, you should immediately restart Windows to finish the uninstall. If ZDelete still appears, there is a method to manually remove any ZDelete reference although you sho...
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How long is the professional license of Active@ KillDisk good for? Are there any maintenance or upgrade fees?
A license for Active@ KillDisk Professional is a perpetual license. The price includes free release updates and free technical support by email or phone for the initial year. Additional annual main...
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I need to reinstall the software but I've lost my download link and ORDER ID for the software. How can I re-download the software again?
If you remember your e-mail and password you can try logging into your client profile. There you will see your past order history. If you do not, in this case, you will have to contact us by phone,...
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Its been a while but can I re-download my registered version of the software using the download link I received when I ordered the software?
Yes, the original email sent to you does contain a download link to your registered version. You can use it to re-download your software if needed. We recommend saving this e-mail or saving a compy...
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After starting a ZDelete wipe the computer crashed/lost power. Now the system is low on disk space. How can this be resolved?
Since ZDelete ended abruptly it did not remove it’s temporary working files used in the erasing process. You should run ZDelete again (to completion) so that it can complete the process and clear t...
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Can I reuse the Hard Drive after it has been erased with Active@ KillDisk?
Yes, you can reuse the Hard Drive but you must use FDisk (or Windows Disk Management) to repartition and then reformat the drive. Here are some Microsoft Knowledgebase articles that explain the pro...
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How is the software delivered when I place an order?
All our software products are delivered electronically. You will receive an instant download link and a follow-up email with a link to download your registered version. Sometimes this process can ...
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My hard drive has a security password enabled and I do not know what it is. Can Active@ Password Changer reset a hard drive password?
Password changer can not be used to reset a hard drive password. It can only reset passwords used to log on to Windows itself.
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My bios has a password enabled and I do not know what it is. Can Active@ Password Changer reset a bios password?
Password Changer can not be used to reset a BIOS password. It can only reset passwords used to log on to Windows. BIOS passwords can be usually reset by clearing the CMOS on the motherboard of your...